Privacy policy

Privacy Policy – Neluxia

Last Updated: December 14, 2025

Neluxia ("we", "us", "our") operates the website neluxia.com (the "Site"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

Web browser
IP address
Time zone
Cookies and similar technologies

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

Name
Billing address
Shipping address
Payment information (securely processed by third-party payment providers)
Email address
Phone number (if provided)

This information is referred to as "Order Information."

2. How We Use Your Personal Information

We use Order Information to:

Process and fulfill orders
Communicate with you regarding your order
Arrange shipping and delivery
Screen orders for potential risk or fraud
Provide customer support

We use Device Information to:

Improve and optimise our Site
Analyse how customers use and navigate the Site
Identify potential security issues

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help operate our business, including:

Shopify, which hosts our online store
Payment service providers
Shipping and logistics partners

We do not sell your personal information.

4. Cookies

We use cookies and similar technologies to ensure the functionality of the Site and improve your browsing experience. You can manage or disable cookies at any time through your browser settings.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests

6. Data Retention

We retain your Order Information for our records unless and until you request its deletion, unless we are legally required to retain it for a longer period.