Refund policy
Returns & Refunds Policy – Neluxia
Last updated: December 14, 2025
Returns
You have the right to return your order within 30 days of receiving it.
Return Conditions
To be eligible for a return:
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Items must be unused and in their original condition.
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Original packaging must be intact.
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Returns are only accepted for items that have not been worn, used, or damaged.
How to Return an Item
To start a return, please contact us by email:
Refunds
Once we have received and inspected the returned item, your refund will be processed to the original payment method used for the purchase.
Exceptions
Used, worn, or damaged items are not eligible for a refund.