Shipping policy

Shipping Policy – Neluxia

Last Updated: December 14, 2025

This Shipping Policy applies to all orders placed through neluxia.com (the "Site"), operated by Neluxia ("we", "us", "our").

1. Shipping Area

We currently ship within Australia only.

2. Shipping Costs

We offer free shipping throughout Australia on all orders unless otherwise stated.

3. Processing Time

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

4. Delivery Time

Estimated delivery time is 7–15 business days after dispatch. Delivery times are estimates only and may vary depending on the carrier, location, and external circumstances beyond our control.

5. Shipping Providers

We work with reliable shipping and logistics partners to ensure safe and timely delivery of your order.

6. Delayed or Missing Deliveries

If your order is delayed or does not arrive, please contact our customer support team as soon as possible so we can assist you.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information. Neluxia is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.